Customer Service

When will my product ship?

Most orders will ship the same business day if placed before 4:00 pm CST. Orders placed after that cut off time or orders that are drop shipped from our remote warehouses will usually ship the next business day. DirectDeals.com is a discount warehouse and therefore has limited quantities of "discounted" priced items. Orders placed in excess of our in-stock quantities may be placed on Backorder. This will delay the shipping time.

How can I tell if my order has shipped?

You can get tracking information on your order by going to our web site at www.directdeals.com and logging into your account. From that page, you will be able to see the status of your orders, request product returns and view your order history with DirectDeals.com.

What does ACAD mean?

ACAD is an acroynym of the word Academic. These products are exactly the same as their commercially priced counterparts, but they are usually lower in cost and have licensing restrictions on their use.

What does CAL mean?

CAL is an acronym that means Client Access License. These licenses are required to access a computer or server. Servers normally come with multiple CAL's, an operating system or an office product will only have a single CAL. (some exeptions to this do exist)<

What does COA mean?

COA stands for Certificate of Authenticity. This is a security device that confirms the product you have purchased was legitimately manufactured. (TIP: EVERY Microsoft Product contains a COA. If the product you bought does not, it is COUNTERFEIT)

What does OEM mean?

OEM is an acronym that means Original Equipment for Manufacturers. This product is desinged for customers who build their own computers or build computers for resale. While the product's installation procedure is usually straight forward, some technical expertise is recommended when using OEM products. There are license restrictions on these products pertaining to resale and original installation of the products. OEM products have limited or no technical support from the manufacturer.

What does OLP mean?

OLP is an acronym for Open License Product. These products are only licenses and do not contain the media needed to install the product onto a computer. OLP products are designed for purchase in bulk and will have minimum purchase amounts applied to them.