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DirectDeals Shipping Policies
DirectDeals Shipping Policies

FREE SHIPPING!

Most orders over $99 and shipped to the 48 continental United States have a free shipping option at checkout. Take advantage of this option if your order qualifies. Free shipping is a ground service and may take up to 15 Business Days for delivery. Free Shipping carriers are determined at the time of processing by DirectDeals.

Domestic

We offer free shipping for most online orders with a total over $99.00 within the continental United States. Unfortunately, we can't offer free shipping to Alaska, Hawaii or U.S. territories. Once shipped, your package(s) are subject to the carrier's (UPS or USPS) terms and conditions. Items that increase the weight of the package as a whole may disqualify an item for free shipping (even if marked). For expedited shipping options. For all phone orders, a service fee is added on to our standard shipping charges.

UPS and FedEx will not deliver packages to PO Boxes or APO/FPO addresses.

Due to standard business practices, UPS and FedEx do not deliver or transport packages on Sundays or Holidays, including expedited shipments. We encourage you to use the same billing and shipping address for your order. Using an alternate shipping address is acceptable, subject to credit verification.

Shipping Cut-Off Time

We make every effort to ship orders placed before the shipping cut off of 2:30pm Central Time (3:30pm Eastern Time) the same business day, subject to product availability and credit verification. Orders placed on Saturday, Sunday or a holiday will ship the next business day.

Undelivered Packages

Please provide a valid and complete physical shipping address for your delivery. Orders that come back or need to be re-routed due to an incorrect or incomplete shipping address are subject to a minimum $10.00 rerouting/reshipping fee, at the discretion of DirectDeals. Any package that is refused or returned to us as undeliverable will be subject to a minimum $10.00 refusal/delivery failure fee as well as recovery of shipping fees and possible restocking fees.

Special Shipping Options

Expedited shipping options via are available in the contiguous United States for an additional charge: The options we offer are (note these are business days):

  • 2nd Day Air
  • Standard Overnight
  • Priority Overnight

Depending on the value, destination, and/or weight of your package, we may send your package with an adult signature required upon delivery (minimum age: 21). UPS and FedEx will not deliver a package with this requirement without obtaining a valid signature.

We offer "blind drop shipping" option for authorized resellers who wish to drop ship from DirectDeals. This service is only available within the 50 United States.

Tracking

If your shipment is delayed for an excessive length of time, or if the carrier has delivered the package but you have not taken possession of it, we will attempt to initiate a tracer investigation upon your request. This process takes up to 15 business days. The carriers findings will determine the options available upon completion of the tracer.

Outside the Continental U.S.

International orders and orders to Alaska, Hawaii and Puerto Rico as well as APO / FPO and other U.S. territories are encouraged to use UPS or FedEx express services. DirectDeals is not responsible for tracking or loss of USPS shipments outside the Continental United States.

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